Susuto

Just a different point of view before all you disgruntled hotel stayers go off at the person behind the desk; I work the front desk of a hotel too and from each experience i have had it is definately NOT TRUE that the front desk can do “anything” to accomodate you. my experience is that the front desk is the table in the ping pong match between the cheap general manager/owner and the customer. Of course i have worked in small scale business class hotels, so perhaps their ownership is cheaper and the customers experience isn’t as precious to them. I would also say this, i personally have never done a transaction that i believe to be dubious however my generally manager/owner does do transactions that i believe to be dubious often.

People should be aware when staying in a hotel that they are often independently owned via a license from the chain, that is the norm, not the exception. Some of the owners are of questionable ethics and have made a lot of money by screwing people over. I suggest that if you get screwed over, skip the middleman and go straight to the corporate headquarters. They will take your complaint seriously, they are unwilling to lose your business and loyalty, the independent owner could often care less because guess what- someone else will come through the door any minute. Enough complaints to the chain, and the local Courtard by Marriot will become The Roadside Retreat no tell motel.

Oh and leave the poor folks alone at the front desk unless their name tag is the same as the “manager on duty” sign, or they are acting deliberatly as an impediment to speak with that person.

Sorry brevity isn’t one of my qualities.