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Re: Alternative Field service for FACSCalibur?
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From: Marty Bigos
Date: Tue Nov 27 2007 - 12:25:28 EST

I second Larry’s recommendation. I have used Cytek for our Caliburs,
and have had excellent results, as well as saving almost $4K each
year. Since they are local, I have had excellent response, and no
waiting on an annoying phone queue. Many times (although not always)
my experience with BD has been 1) phone in problem 2) wait for
callback 3) talk to support person and get a referral to Field
Service 4) Field Service calls and schedules a visit. 5) The visit
is
done- usually 2 days after I phone in. With Cytek, I have generally
received 1 day turn-around.

Marty Bigos, Director
Gladstone Flow Core

mail:
J. David Gladstone Institutes
1650 Owens Street
San Frnacisco CA 94158

Phones:
(office) 415-734-4821
(mobile) 415-845-8450

fax:
415-355-0855

On Nov 23, 2007, at 5:19 AM, larry_arn…@med.unc.edu wrote:

- 引用テキストを表示しない -
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> Pam

> I highly recommend Cytek Development. They take care of my FACScan
> and Calibur. They have also upgraded both to 5 colors and use a
> better red laser. There are other options as well e.g. vioet
> laser. You also can use a PC instead of a MAC if you opt for the
> soon (hopefully) to be released FlowJo Collectors Edition.

> Larry Arnold, Director
> Univ. of North Carolina
> Flow Cytometry Facility

> —– Original Message —–
> From: Pam Tallon
> Date: Thursday, November 22, 2007 8:04 pm
> Subject: Alternative Field service for FACSCalibur?
> To: Cytometry Mailing List

> > I was wondering if anyone knows of an alternative field service
> > company for the FACSCalibur that I can compare with pricing
> > against the BD Field Service? I am faced with repairs and
> > am trying to stretch grant monies as far as they will go.

> > My system is no-longer recognizing the APC beads in a 4-color
> > FACSComp although I can see them in a Fl4 vs Fl4 aquisition
> > chart. As well, the FL3 is failing sensitivity.
> > Perhaps someone knows what is causing this problem?

> > Thanks,

> > Pam Tallon, MSc.
> > Research Laboratory Coordinator
> > West Campus
> > Northern Ontario School of Medicine
> > Lakehead University
> > 955 Oliver Road
> > Thunder Bay, ON P7B 5E1

> > Tel.: 807-766-7367
> > Fax: 807-766-7362
> > E-mail: pam.tal…@normed.ca
> > Website: www.normed.ca

Received on Wed Nov 28 14:38:00 2007
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